アーカイブ: FAQ

We are very sorry; our service is only for accommodated guests. However, if you are an accommodating guest but need to dine with the other non-staying guests, don’t hesitate to contact us in advance.

info@sui-suwako.jp

We would not accept accommodating any pets. We appreciate your understanding.

Yes, please inform us of your needs before the stay by email below. 

info@sui-suwako.jp

Our sister hotel, “Kamisuwa Onsen Shinyu” nearby, runs the Suwa Taisha 4 Shrines Free Tour Bus, “Shinyu Go.” 

The guide is the driver himself, who has abundant knowledge of the history of Suwa and Suwa Taisha shrines. Also, there is an audio tour guide broadcasting on the bus while moving to the destination.

The Bus runs two departure times: Morning 9:20 / Afternoon 13:20 

The free bus tour is free, and all our accommodated guests can book a seat arbitrarily. Before and after check-in or check-out, don’t forget to make a bus seat reservation if you’re interested.

Smoking is prohibited throughout the entire inn. A smoking room at 1F is available; we appreciate your cooperation.

All 8 rooms are equipped with an in-room open-air bath and with a  panoramic view of Lake Suwa. 

We adopt large windows at the in-room open-air bath space; thus, even with closed windows in the cold winter, people still can relish the in-room onsen bath with Lake Suwa view. 

Also, the heating system has been set in all in-room open-air bath areas, all elder and children users can feel safe and comfortable.

We have 2 kinds of room types: “Wide type” and “Standard type.” Each type has 1 room on each floor, in other words, 1 floor with 1 wide type room and 1 standard room.

Wide type: 4 rooms (1 for universal type ) 75㎡, with a Japanese Tatami mats room, 2 beds, a washroom, a toilet, an in-room open-air onsen bath.

Standard type: 4 rooms 45㎡, with a Japanese Tatami mats room, 2 beds, a washroom, a toilet, an in-room open-air onsen bath. 

It’s simple sulphur springs (mildly alkaline ,hypotonic, high temperature)

About the source of hot spring, it’s from Nanatsugama Hot Spring Distribution Center,Kamisuwa Onsen : Nanatsugama mix spring (Mitsugama No.1/No.2 spring , Ayame spring)

About the hot springs’ recuperative power of specific illnesses : Chronic symptoms such as rheumatoid arthritis, osteoarthritis, low back pain, neuralgia, frozen shoulder, bruise, sprain.

Excessive sensitivity to cold, peripheral circulation failure, gastrointestinal hypofunction, impartial glucose tolerance (Diabetes), dyslipidemia, autonomic instability, insomnia, depression, recovery from fatigue or illness, health promotion.

About indications of spring quality : Autonomic instability, insomnia, depression, atopic dermatitis, plaque psoriasis, chronic eczema, epidermal suppuration

 It takes a 5 mins drive, or 10 mins to walk.

Yes, we have. The parking lot is free and located at our sister hotel, Kamisuwa Onsen Shinyu, 1 min by walk from Sui-Suwako. You can park your car in front of our inn, then we provide valet parking for free.

We offer a complimentary shuttle service between JR Kamisuwa Station (West Exit) and Sui Suwako.

Pick-up from JR Kamisuwa Station: 14:30 – 17:00
Return shuttle to JR Kamisuwa Station: Until 11:00 (after check-out)

If you know your arrival time at Kamisuwa Station in advance, we would appreciate it if you could let us know. (Mail：info@sui-suwako.jp)
Please note that shuttle service is available only during the hours listed above.

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Directions to the Shuttle Pick-up Point from JR Kamisuwa Station

1.Exit the ticket gate at JR Kamisuwa Station and turn right.
(The ticket gate is located only on the East Exit side.)
2.Take the stairs or elevator up to the connecting passageway.
3.Walk toward the West Exit (Lake Suwa Exit), then take the stairs or elevator down to ground level.
4.The shuttle pick-up point is located near the station rotary.